ରିଫଣ୍ଡ ନୀତି

Last Updated: 04 July 2026

At Odisha Desi Haat, we strive to provide high-quality products sourced directly from farmers, artisans, and producer organizations across Odisha. If you are not satisfied with your purchase, please review our return and refund policy below.

3-Day Return Policy

We offer a 3-day return policy, which means you have 3 calendar days from the date your order is delivered to request a return or refund.

Eligibility for Return

To be eligible for a return:

  • The request must be made within 3 days of delivery.
  • The item must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging with all labels and accessories (if applicable).
  • A valid order confirmation or proof of purchase is required.

Non-Returnable Products

For hygiene, safety, and quality reasons, we do not accept returns or refunds for:

  • Food products that have been opened or used.
  • Perishable items.
  • Customized or personalized products.
  • Gift cards.
  • Clearance or sale items (unless damaged or incorrect).

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • A missing item

Please contact us within 3 days of delivery with:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Our support team will review your request and arrange a replacement or refund where applicable.

How to Request a Return

To request a return or refund, please contact our Customer Support team:

Email: info@odishadesihaat.com

Please include:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if the product is damaged or incorrect)

Returns sent without prior approval will not be accepted.

Return Shipping

If the return request is approved due to our error (wrong, defective, or damaged product), Odisha Desi Haat will arrange the return or provide return shipping instructions.

If the return is requested for reasons other than our error, return shipping charges may be borne by the customer, subject to approval.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.

Late Refunds

If you have not received your refund after 10 business days from approval, please contact us at:

Email: info@odishadesihaat.com

Contact Us

For any questions regarding returns or refunds, please contact:

Odisha Desi Haat

Email: info@odishadesihaat.com

Website: https://odishadesihaat.com